tob Insurance #SahabatSelamanya
CLAIM POLICY WORKSHOP LIST BUY POLICY
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tob Insurance
As a commitment of PT Asuransi Total Bersama (tob insurance) to provide the best service, you can submit complaints regarding our services to us through:
Contact
As a commitment of PT Asuransi Total Bersama (tob insurance) to provide the best service, you can submit complaints regarding our services to us through:
Contact

Brief Overview of the Consumer Complaint Reporting Service

Flow

Brief Overview of the Consumer Complaint Reporting Service

Flow

  • The company will follow up and resolve complaints verbally within 5 (five) working days from the date the complaint is received, and provide the consumer with an opportunity to complete any missing documents within 10 (ten) working days.

  • In certain circumstances, the company may extend the time limit for a maximum of 10 (ten) working days after the previous period has ended.

  • If the resolution provided by tob insurance does not meet your expectations, in accordance with OJK regulations, you may proceed with the complaint resolution process through the Financial Services Sector Alternative Dispute Resolution Institution (LAPS SJK) with the following contact information:

Address
: Menara Karya Lantai 25, Jl. H. Rasuna Said Blok X-5, Kav 1-2, Kuningan, Jakarta Selatan
Phone
: 021 - 2527700
Email
: info@lapssjk.id

  • Click the attached link to access the regulations of the Financial Services Sector Alternative Dispute Resolution Institution:

CLICK HERE
We are happy to assist you with anything related to the products and services we offer. We are committed to resolving all complaints fairly, consistently, and promptly. Our priority is to follow up on your complaints to improve the quality of our services in the future.

  • The company will follow up and resolve complaints verbally within 5 (five) working days from the date the complaint is received, and provide the consumer with an opportunity to complete any missing documents within 10 (ten) working days.

  • In certain circumstances, the company may extend the time limit for a maximum of 10 (ten) working days after the previous period has ended.

  • If the resolution provided by tob insurance does not meet your expectations, in accordance with OJK regulations, you may proceed with the complaint resolution process through the Financial Services Sector Alternative Dispute Resolution Institution (LAPS SJK) with the following contact information:

LAPS

  • Click the attached link to access the regulations of the Financial Services Sector Alternative Dispute Resolution Institution:

CLICK HERE
We are happy to assist you with anything related to the products and services we offer. We are committed to resolving all complaints fairly, consistently, and promptly. Our priority is to follow up on your complaints to improve the quality of our services in the future.

Publication of Complaint Handling

As a form of compliance with SEOJK No. 17/SEOJK.07/2018 concerning Guidelines for the Implementation of Consumer Complaint Services in the Financial Services Sector, tob insurance is committed to publishing consumer complaint handling reports regularly, once (1) a year.

Complaint Handling 2025

Complaint Handling 2024

Complaint Handling 2023

Complaint Handling 2022